Refund policy
RETURN, REFUND & EXCHANGE POLICY
At Iron Heart, we want you to shop with confidence. If you receive a damaged, defective, incorrect, or incomplete product, weβre here to help.
RETURNS
Products may be eligible for return if they are received damaged, defective, incorrect, or incomplete.
To request a return, please contact us as soon as possible after receiving your order. The product should be unused and returned with its original packaging and accessories where applicable.
EXCHANGES
If you receive the wrong or a defective product, we may offer an exchange for the correct or replacement item, subject to product availability.
REFUNDS
Refunds may be issued for eligible returns after the returned product has been received and inspected.
The refund method and processing time may vary depending on the payment method used for the order.
NON-RETURNABLE ITEMS
Products that have been used, damaged after delivery, altered, or returned without their original packaging may not qualify for a return or exchange.
For hygiene and safety reasons, certain personal-use products may also be non-returnable.
HOW TO REQUEST A RETURN
Please contact our support team with your order number, product details, and a description or photo/video of the issue.
π Call / WhatsApp: 03146967805
βοΈ Email: ironheartpk@gmail.com
Our team will review your request and guide you through the next steps.
IMPORTANT
Return, exchange, and refund requests are subject to product inspection and eligibility. We reserve the right to decline requests that do not meet the applicable conditions.
Thank you for choosing Iron Heart.
Train Hard. Stay Strong.